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Full board accommodation is only included on residential courses at Moor Hall, Berkshire.
This one-day course will help you to develop an integrated customer relationship (CRM) strategy and framework for your business. At the end of the course, you’ll have a draft plan to take back to the office. You will learn how to:
Throughout the day, we will work on a case study scenario to practice the skills and apply the learning to a real-life situation.
If you want to find ways to develop an effective Customer Relationship programme this course is for you. You’ll already understand the basics of marketing, but you’re looking for ideas on how to understand your customers better, build more relevant propositions and prioritise who to talk to. You may be in a Customer Relationship role or a more general marketing role, where you need to understand your customers so that you can develop more engaging propositions for them.
Our virtual delivery format is designed to deliver engaging and interactive experience using short bursts of content delivery, group breakouts, interactive polls, multimedia case histories and how-to-do workshops.
To speak to one of our Learning Advisors, call us on +44 (0)1628 427360 or complete the form below.
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