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Full board accommodation is only included on residential courses at Moor Hall, Berkshire.
Customer Journey Mapping is essential for improving customer experience. This course focuses on identifying critical touchpoints on the Pathway to Purchase. Each touchpoint represents an opportunity to deepen your engagement with the customer and improve conversion opportunities. This course will help map your customer journey and identify customer goals, key communications channels and content development on the Pathway to Purchase. You will then be able to develop a list of actions that enable you to improve conversions and customer experience. Throughout the day, you will map your own customer journey and develop an action plan to improve customer experience (CX).
Anyone who wants to improve brand activation and customer experience on the Pathway to Purchase. Customer Journey Mapping can help you better understand what customers need to make informed decisions about your products and services.
“Really great course to attend and very happy with the level of detail covered.”
“Very helpful in giving me a better insight into the Customer Journey path to purchase process. Another piece of information to add to my growing skill set.”
Our virtual delivery format is designed to deliver engaging and interactive experience using short bursts of content delivery, group breakouts, interactive polls, multimedia case histories and how-to-do workshops.
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