Practical Insights: Key principles of customer experience Exchange_Lock

Practical Insights: Key principles of customer experience

  • Broadcast: Tuesday 29 January 2019
  • Tim Fidgeon

In this month's webinar, we discuss the key principles that make up effective customer experiences from mapping to expectations and consistency with the customer journey.

What you'll learn:

  • How to design effective customer experiences
  • Evaluate and improve existing customer experiences
  • Questions to ask when recruiting for customer experiences

Our member exclusive webinars, which are exclusive to CIM members, enable you to watch and listen from your desk or catch up on demand when it's convenient for you. Hosted monthly by subject matter experts, our webinars keep you up-to-date and knowledgeable on topics which cover all aspects of marketing. You'll also be able to apply what you've learned immediately to your current role.


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About the Speaker

Tim Fidgeon
Tim Fidgeon Course Director, CIM

Tim Fidgeon is one of the UK’s leading trainers in online writing and user experience. He has worked in digital marketing since the 90's and has a background in psychology and usability. He has worked with a number of major brands, including: Coca-Cola, Sony, Vodafone and General Motors.

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