February 19, 2020

6:00 PM - Edinburgh

Customer experience is emerging as a discipline in its own right, but what does this mean? How does this differ from service design or user experience (UX)? How does this sit alongside feature teams or product owners? How is this different to customer service? How do organisations meaningfully apply the customer experience principles - and how do you know when you are doing it right?

Our speaker Kirsty Lieberthal, Customer Experience Strategy Manager at Prudential UK, is a creative and digital agency veteran of 20+ years and now specialises in CX in transformation environments.

CPD category: Strategy
Duration: 1 hour

Registration and networking is from 18:00; the event starts at 18:30 and finishes at 19:30. If you are a non-EU resident, please contact the Regional Events team to make your booking.

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DoubleTree by Hilton Edinburgh City Centre
34 Bread Street
United Kingdom

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Sector: Non-specific

Region: Scotland
Map link: click here

Speakers: Kirsty Lieberthal


Regional Events team


+44 (0)1628 427340


  • Member: £10
  • Studying member: £10
  • Student: £10
  • Non-member: £15

The prices shown include VAT, with refreshments provided. If you have any dietary or access requirements please contact the Regional Events team.

Please book online for this event. If you cannot do so, please call the Regional Events team on +44 (0)1628 427340.

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